Terms and Conditions for Wanderfold Expeditions
Welcome to Wanderfold Expeditions. These Terms and Conditions govern your use of our website and the services provided by Wanderfold Expeditions, located at 147 Lygon Street, Carlton, Melbourne, VIC, 3053, Australia. By accessing or using our online platform and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
1. Acceptance of Terms
By engaging with Wanderfold Expeditions through our website, phone, email, or in-person interactions, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. These terms apply to all visitors, users, and others who access or use our services.
2. Services Provided
Wanderfold Expeditions offers a comprehensive range of travel services, including but not limited to:
- Bespoke travel planning and itinerary creation.
- Small group tours and guided expeditions.
- Adventure travel packages for various destinations.
- Luxury escapes and premium travel experiences.
- Corporate travel management solutions.
- Visa assistance and guidance.
- Arrangement of travel insurance.
- Ticketing services for flights, accommodation, and activities.
All services are subject to availability and the specific terms and conditions of third-party suppliers (e.g., airlines, hotels, tour operators), which will be communicated to you during the booking process.
3. Bookings and Payments
- Quotes and Pricing: All prices quoted are subject to change until a booking is confirmed and full payment is received. Quotes are based on current exchange rates and supplier costs.
- Deposits: A non-refundable deposit may be required to confirm your booking, the amount of which will vary depending on the service and supplier.
- Full Payment: Full payment is typically due prior to departure or service commencement, as specified in your booking confirmation. Failure to make timely payments may result in cancellation of your booking.
- Payment Methods: We accept various payment methods, details of which will be provided at the time of booking.
4. Cancellations and Refunds
- Cancellations by You: All cancellation requests must be made in writing. Cancellation fees will apply and vary depending on the timing of the cancellation relative to the service commencement date and the terms of our third-party suppliers. Deposits are generally non-refundable.
- Cancellations by Wanderfold Expeditions: In rare circumstances, we may need to cancel a service due to unforeseen events (e.g., natural disasters, political unrest). In such cases, we will endeavour to offer alternative arrangements or a full refund, except where the cancellation is due to force majeure events beyond our control.
- Refunds: Refunds, where applicable, will be processed in accordance with the terms of the specific service and supplier. Please note that processing times for refunds can vary.
5. Travel Insurance
Wanderfold Expeditions strongly recommends that all travellers acquire comprehensive travel insurance at the time of booking. This should cover cancellation, medical expenses, luggage, personal liability, and other unforeseen events. We can assist in arranging suitable policies but are not responsible for decisions made by insurance providers.
6. Passports, Visas, and Health Requirements
It is your responsibility to ensure you hold a valid passport, necessary visas, and comply with all health requirements for your chosen destination(s). Wanderfold Expeditions can provide general advice and assistance with visa applications, but we are not responsible for the approval or denial of visas or for any issues arising from incorrect or insufficient documentation.
7. Limitation of Liability
Wanderfold Expeditions acts as an agent for various third-party suppliers. We are not liable for any loss, damage, injury, delay, or inconvenience caused by:
- Acts or omissions of third-party suppliers (e.g., airlines, hotels, tour operators).
- Force majeure events (e.g., natural disasters, acts of war, terrorism, pandemics).
- Your own negligence or failure to comply with instructions.
- Loss of enjoyment or emotional distress.
Our liability for any claim arising from our services is limited to the amount paid by you for the specific service in question.
8. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Wanderfold Expeditions or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
9. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information. We encourage you to review our Privacy Policy to understand our practices.
10. Amendments to Terms
Wanderfold Expeditions reserves the right to modify or replace these Terms and Conditions at any time. We will notify you of any changes by posting the updated terms on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Wanderfold Expeditions
147 Lygon Street
Carlton, Melbourne, VIC, 3053
Australia
Phone: (03) 9876 5432