Privacy Policy for Wanderfold Expeditions

At Wanderfold Expeditions, located at 147 Lygon Street, Carlton, Melbourne, VIC, 3053, Australia, your privacy is paramount to us. This Privacy Policy outlines how our online platform, "our site," collects, uses, maintains, and discloses information collected from users ("You" or "Users") of this service. This policy applies to our site and all products and services offered by Wanderfold Expeditions.

Information We Collect

We may collect various types of information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site.

• Personal Identification Information: We may collect personal identification information such as name, email address, mailing address, phone number, passport details, date of birth, and payment information. This information is typically collected when you inquire about, book, or purchase our bespoke travel planning, small group tours, adventure travel packages, luxury escapes, corporate travel management, visa assistance, travel insurance, or ticketing services for flights, accommodation, and activities.
• Non-Personal Identification Information: We may collect non-personal identification information about Users whenever they interact with our site. This may include the browser name, the type of computer or device, and technical information about Users' means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
• Usage Data: Information on how our site is accessed and used, which may include your computer's IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

How We Use Collected Information

Wanderfold Expeditions collects and uses Users' personal information for the following purposes:

• To process transactions and provide services: We use the information Users provide about themselves when placing an order or requesting a service only to provide service to that order. This includes facilitating bespoke travel planning, issuing tickets, booking accommodation, arranging tours, and managing corporate travel. We do not share this information with outside parties except to the extent necessary to provide the service.
• To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our site.
• To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
• For visa assistance and travel insurance: Specific personal details are required to facilitate visa applications and procure travel insurance policies on your behalf.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Sensitive and private data exchange between the site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

In order to provide our comprehensive travel services, we may disclose your personal information to third-party travel service providers, including but not limited to: airlines, hotels, tour operators, car rental companies, visa processing agencies, and travel insurance providers. These third parties are necessary for the fulfillment of your travel arrangements.

Your Data Protection Rights (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Wanderfold Expeditions aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Wanderfold Expeditions relied on your consent to process your personal information.

Changes to This Privacy Policy

Wanderfold Expeditions has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Wanderfold Expeditions

147 Lygon Street,

Carlton, Melbourne, VIC, 3053

Australia